You can choose from the following five options.

Credit card / Convenience store payment / Paidy (Buy Now, Pay Later) / PayPay / Merpay

※When using convenience store payment or Paidy, shipping procedures will begin after payment is confirmed. Therefore, delivery may take a few additional days compared with payment by credit card or PayPay.

Yes. All prices displayed on the product pages areTax-inclusive (including 10% consumption tax)and no additional tax will be charged at checkout.

Yes, we can. You can download a qualified invoice from your purchase history in My Account after purchase.

※If you have any questions,Contact Formplease contact us through.

Free shipping nationwidewith no additional delivery charges.

After confirming your order (or payment for advance payments),within 1 business daywe will ship. After shipment, Sagawa Express will deliver it, and it usually arrives within 1–3 days.

※We do not ship on our holidays, including weekends, public holidays, and the year-end/New Year holidays.
※Depending on the destination and shipping conditions, delivery may take longer than stated above.

Currently, we supportwithin Japan onlyand do not offer international delivery. Thank you for your understanding.

Delivery datecan be specified, butWe do not accept requests to specify a delivery time slot. Please enter your preferred delivery date in the notes field when placing your order.

※Depending on the shipping period, we may not be able to accommodate your requested date.

We are very sorry, butwe do not accept returns or exchanges due to customer preference. We are also unable to accommodate differences in appearance, color, or perceived size, so please carefully review the product details before placing your order.

If you have any questions, please contact us before placing your order via theContact Form.

If a product defect (such as damage or poor stitching) is confirmed, please contact us via thewithin 7 days of receiving the product.Contact Form. After reviewing the situation, we will arrange a return or exchange.

Return shipping costs for items deemed defective areborne by us.

※When contacting us, providing your order number and photos showing the defective area will help us assist you more smoothly.

Yes, the products handled by ROCODILEC usenatural crocodile leather. We use only materials properly sourced in accordance with the regulations of the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), and our products have passed through distribution channels accompanied by the appropriate certificates.

Unlike synthetic leather (faux leather) or embossed leather, each scale is naturally formed. This natural variation and individuality are precisely what give natural materials their value.

With natural crocodile leather, the shape, size, and arrangement of the scales vary from one crocodile to another. Differences in color and luster may also arise during the tanning and finishing processes. These are all characteristics of a natural material and are not defects.

The piece you receive is a one-of-a-kind item with a unique appearance. Slight differences in color from the images are also due to the same reasons, so please understand this in advance.

For basic care, gently wipe the product with a soft, dry cloth after use. If it gets wet, immediately wipe off the moisture with a dry cloth. We recommend storing it away from direct sunlight and high temperatures and humidity.

Crocodile leather develops an increased luster and richer character the more it is used. With proper care, it is a material you can enjoy for many years. If using a specialized leather care cream, test it on an inconspicuous area before applying it to the entire product.

※Due to the characteristics of the material, avoid excessive contact with water, oil, and heat.

Gift wrapping is currently being prepared. We will provide an update once it is ready. If you have a request, please contact us via theContact FormPlease feel free to contact us.

We are currently preparing to offer noshi and gift message cards. We will provide further information as soon as preparations are complete. If you have any requests, please feel free to contact us via the Contact Form.

We usually respond within 1 business day. Our support hours are Monday through Friday, 12:00–18:00 (excluding weekends, public holidays, and the year-end/New Year holidays).

※Depending on the content and time of your inquiry, it may take a few days to receive a reply.