refund-policy
Notation Based on the Specified Commercial Transactions Act
| Seller | 株式会社ランディス |
|---|---|
| Operating Store | ROCODILEC（ロコデリック） https://rocodilec.com/ |
| Person Responsible for Mail-Order Operations | 嶋津 慎也 |
| Address | 〒195-0064 東京都町田市小野路町2938-1-105号 |
| Telephone Number | TEL：048-280-6462 ／ FAX：048-280-6463 ※Telephone support hours: Weekdays 10:00〜18:00 |
| Email Address | info@landis.co.jp |
| Product Prices | Product prices are the amounts displayed on each product page (including consumption tax). |
| Fees Other Than the Product Price | Shipping: Free nationwide ※There are no additional costs to be borne by the customer besides the product price. |
| Payment Methods | Credit Card・Convenience Store Payment・Pay Later (Paidy)・PayPay |
| Payment Timing |
■ Credit Card・PayPay
Payment is confirmed at the time the order is placed.■ Convenience Store Payment
Please make payment within approximately 3 days of placing your order. If payment is not made by the deadline, the order will be automatically canceled.■ Pay Later (Paidy)
Please pay the total amount used during one month by the 27th of the following month. For details on payment methods, please refer to Paidy's Terms of Use. |
| Shipping Time | Orders will be shipped within 3 business days after order confirmation. |
| Returns and Exchanges |
Although we take every precaution to ensure the quality of our products, if a product has any defects or is defective, please contact our customer service desk within 7 days of receiving the product. We will arrange an exchange for a non-defective product or issue a refund. In such cases, return shipping costs will be covered by our company (please return the product freight collect). Due to the nature of our products, we cannot accept returns or exchanges for customer convenience. Please understand this in advance. |