Frequently Asked Questions
Q. Is it genuine crocodile leather?
Yes. All products are made with genuine natural crocodile leather. Other materials, such as genuine cowhide leather, may be used for the interior; if so, this will be clearly stated in the “Specifications” section above.
Yes. All products are made with genuine natural crocodile leather. Other materials, such as genuine cowhide leather, may be used for the interior; if so, this will be clearly stated in the “Specifications” section above.
Q. Will the color or pattern differ between the image and the actual product?
As this is natural leather, the scale pattern, color, and texture vary from piece to piece. The appearance of the color may also vary depending on your monitor settings.
As this is natural leather, the scale pattern, color, and texture vary from piece to piece. The appearance of the color may also vary depending on your monitor settings.
Q. How can you sell these products at this price?
Because we operate without physical stores, we can keep store rent and sales staff costs low. We do not lower the price by compromising on quality.
Because we operate without physical stores, we can keep store rent and sales staff costs low. We do not lower the price by compromising on quality.
Q. Can I return the product if it looks different from what I expected when it arrives?
We regret that we cannot accept returns or exchanges for reasons attributable to the customer. In the unlikely event that you receive a defective product, please contact us within 7 days of delivery. We will cover the return shipping costs.
We regret that we cannot accept returns or exchanges for reasons attributable to the customer. In the unlikely event that you receive a defective product, please contact us within 7 days of delivery. We will cover the return shipping costs.
Q. When will my order arrive?
We will ship your order within 1 business day after confirming your order (excluding weekends and public holidays). The estimated shipping date is displayed at the top. Shipping is free nationwide.
We will ship your order within 1 business day after confirming your order (excluding weekends and public holidays). The estimated shipping date is displayed at the top. Shipping is free nationwide.
Q. What payment methods are available?
We accept credit cards, convenience store payments, PayPay, Merpay, and Paidy. Available payment options can also be confirmed on the checkout page.
We accept credit cards, convenience store payments, PayPay, Merpay, and Paidy. Available payment options can also be confirmed on the checkout page.
Q. Can I purchase this as a gift?
Many of our products come with a presentation box, making them suitable as gifts. Included accessories are listed in the “Specifications” section.
Many of our products come with a presentation box, making them suitable as gifts. Included accessories are listed in the “Specifications” section.
Q. How can I keep it in good condition for a long time?
Wipe gently with a soft, dry cloth and store away from direct sunlight, high temperatures, and high humidity. If it gets wet, do not rub it; gently pat it dry to absorb the moisture.
Wipe gently with a soft, dry cloth and store away from direct sunlight, high temperatures, and high humidity. If it gets wet, do not rub it; gently pat it dry to absorb the moisture.
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